How to Install ServiceNow MCP in OpenAI Agents SDK

Official ServiceNow integration — automate ITSM, incidents, and approvals through AI

What ServiceNow MCP does

The official ServiceNow MCP server gives AI agents access to IT service management workflows. It can create incidents, manage change requests, and surface service catalog operations. Features: - Create and update incidents, problems, and change requests - Search knowledge base articles and service catalog items - Manage workflows, approvals, and SLAs - Query asset and configuration item data - Access service desk analytics and trends - Automate ticket routing and assignment ServiceNow MCP is built for operations teams that want AI to automate service lifecycle management.

servicenow

itsm

incidents

workflow

service-desk

Installation steps

1Install: pip install openai-agents
2Copy the snippet below into your agent code
3Replace placeholder env values with your real keys
4Pass mcp_servers=[mcp_server] to your Agent()

Python snippet

Python snippetpython

from agents import Agent
from agents.mcp import MCPServerStdio

mcp_server = MCPServerStdio(
    command="npx",
    args=["-y", "@servicenow/mcp"],
    env={
        "SERVICENOW_INSTANCE": "yourinstance.service-now.com",
        "SERVICENOW_USER": "admin",
        "SERVICENOW_PASSWORD": "...",
    },
)

agent = Agent(
    name="My Agent",
    model="gpt-4o",
    mcp_servers=[mcp_server],
)

Full server details Open Config Editor

Install in other clients

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For maintainers

If you maintain ServiceNow MCP, add this badge to your README to show it's verified on CuratedMCP:

[![CuratedMCP Verified](https://curatedmcp.com/api/badge/servicenow-mcp)](https://curatedmcp.com/marketplace/servicenow-mcp)